Data Deletion Request
Request Deletion of Your Data
At RyzUp, we respect your right to privacy and data control. If you wish to delete your account and all associated data from our platform, we make this process straightforward and transparent.
What Data Will Be Deleted?
When you request account deletion, we will permanently remove the following information:
- Your profile information (name, email, phone number, photos)
- All workout data, training sessions, and progress records
- Messages and communication history
- Payment information (where applicable)
- Device and usage data associated with your account
- Any other personal data linked to your account
How to Request Data Deletion
Step 1: Send an Email
Send an email to office@ryzup.me from the email address associated with your RyzUp account.
Step 2: Include Required Information
Your email should include:
- Subject line: "Data Deletion Request"
- Your full name as registered on RyzUp
- Your email address (must match your account email)
- Brief statement: "I request the deletion of all my data from RyzUp"
Email Template:
To: office@ryzup.me
Subject: Data Deletion Request
Hello,
I request the deletion of all my data from RyzUp.
Full Name: [Your Name]
Account Email: [your.email@example.com]
Thank you.
What Happens Next?
Verification
We will verify your identity by confirming that the email you sent matches your account email.
Confirmation
You will receive a confirmation email within 48 hours acknowledging your deletion request.
Deletion
Your account and all associated data will be permanently deleted within 30 days of your request.
Final Notification
Once the deletion is complete, you will receive a final email confirming that all your data has been removed from our systems.
Important Notes
- Irreversible Action: Data deletion is permanent and cannot be undone. Please ensure you have downloaded any information you wish to keep before making this request.
- Legal Retention: In some cases, we may be required to retain certain data for legal, regulatory, or security purposes. We will inform you if this applies to your account.
- Third-Party Services: If you have connected third-party services to your account, you may need to disconnect them separately.
- Active Subscriptions: If you have an active subscription, please cancel it before requesting data deletion to avoid any billing issues.
Alternative: In-App Deletion
You can also delete your account directly from the RyzUp mobile app:
- Open the RyzUp app and log in to your account
- Navigate to Settings > Account Settings
- Scroll down and tap "Delete Account"
- Follow the on-screen prompts to confirm deletion
Questions or Concerns?
If you have any questions about the data deletion process or need assistance, please contact us:
Email: office@ryzup.me
Response Time: We aim to respond to all inquiries within 48 hours.
For more information about how we handle your data, please review our Privacy Policy.